Terms & Conditions

1. Terms & Conditions

1.1. The general conditions apply to the www.teamspirit.ee client (hereinafter the Buyer) and the owner of www.teamspirit.ee (hereinafter the Seller):

Fifaa AS
Pärnu mnt. 144
11317 Tallinn, Estonia
Reg. nr.: 10222434
VAT: EE100174946

about the legal relationships present when buying goods.

1.2. These general conditions cannot conflict with teh legal norms in force in the Republic of Estonia, and, if necessary (in case of disputes or missing information), these norms have been supplemented.

1.3.The seller reserves the right to change these conditions and product prices for the purpose of efficiency, competitiveness, future development and the addition or reorganization of the product assortment. Changes and additions to the conditions and product prices take effect from the moment of the publication of the mentioned information on the page www.teamspirit.ee. If the Buyer submitted his order before the change in the conditions came into force, then the conditions valid at the time of the submission of the order apply to the Buyer, unless the law or these conditions provide otherwise.

1.4. The Seller and the Buyer wish to trade via the www.teamspirit.ee website under the conditions set forth in this document.

1.5. By completing the order on the seller's website and making the payment, the Buyer confirms that he has read the terms of sale and agrees with them.


2. Submitting an order

2.1. The buyer selects the desired goods from the online store and adds them to the shopping cart.

2.2. The buyer confirms the shopping cart and pays for the goods with the payment method suitable for him - through the payment center. We ask the Buyer to check before paying the order/invoice that the information given in the Order/invoice corresponds to the customer's actual wishes.

2.3. After paying for the goods, click on the "Back to merchant" link.

2.4. To confirm the order, the order/invoice is sent to the e-mail address entered when confirming the shopping cart.

2.5. The sales contract between the Seller and the Buyer enters into force from the receipt of the entire purchase amount paid by the Buyer to the Seller's current account.


3. Product Pricing

3.1. The prices of the products sold on the TeamSpirit website are given in euros. All prices include VAT 22%.

3.2. The seller reserves the right to adjust the prices. If the Buyer submitted his order before the price change took effect, the price that was reflected in the order confirmation at the time of placing the order applies to him.

3.3. More detailed information about delivery methods and prices is provided under the "Delivery" section.

3.4. As part of various campaigns and offers, registered and new customers can use discount coupons/codes, which apply to products at a discounted price. The corresponding discount code can be used in the corresponding field in the shopping cart, if available. Discount coupons/codes are distributed as part of campaigns in newsletters, social media accounts or flyers at public events.


4. Purchasing

4.1. Only goods with the link "Add to cart" can be purchased online from the e-store.

4.2. The price of the goods or the availability of the goods may change on an ongoing basis and without prior notice. If the buyer has placed an order before the respective conditions have been changed, the contract conditions valid at the time of the order apply to the buyer.

4.3. If the e-shop is unable to fulfill the order, the buyer will be contacted and the amount paid will be returned.

4.4. On the "Shopping cart" page, you can also change the contents of the shopping cart if you wish. After the order is confirmed, the content of the shopping cart cannot be changed and the shopping cart is emptied of products. If you cancel the order after placing the order, the items must be selected again in the shopping cart. If the order and contact details are filled in correctly, you can start paying.


5. Payment

5.1. In the online store, you can pay for the selected item through the payment center.

5.2. NB! After paying for the goods (making a bank transfer), exit the bank page by pressing the "Back to merchant" button. Next, you will see the order confirmation on the screen, and to confirm the purchase, an invoice will be sent to the customer to the e-mail address entered when confirming the shopping cart.

5.3. Purchases made in the e-shop are reviewed between 10.00 and 17.00.

5.4 You can pay with the following bank links:

VISA, MasterCard, Swedbank, SEB, i-Pank, LHV, Nordea

6. Delivery

6.1. The buyer can pick up the goods through Omniva, DPD, Smartpost or destination country's parcel machines.

6.2. All goods purchased from the e-store will arrive at the post office chosen by the Buyer or at the ordered address within 5 working days (within the Republic of Estonia). If the order is placed on a weekend or during a holiday, the goods will be delivered to the customer on the working days following the holiday.

6.2.1. Purchases made during the discount period reach the buyer in a maximum of 14 working days.

6.3. Estonian parcel machine delivery price is €3.50 (price includes VAT), other countries prices will be calculated during the order. From a purchase of €50, transport to the parcel machine is free (only in Estonia). 


7. Return of goods

7.1. The consumer has the right to return the goods within 14 days from the day of delivery of the goods and to get the money back within 30 days (excluding the transport cost of returning the goods). The product cannot be returned if it is made to special order, i.e. a product printed with the name and/or number chosen by the Consumer. 

7.2. The goods to be returned must not be used and must be in the original packaging.

7.3. The original packaging must be opened carefully without damaging it. Only if the package cannot be opened without breaking/damaging it, the Buyer is not responsible for the damaged package. If the Buyer has damaged the packaging due to negligence, i.e. it was possible to open the product packaging without damaging it, the seller has the right to demand compensation for the damage caused.

7.4. In the event that the customer discovers upon receiving the goods that the wrong or defective goods have been sent to him or the goods do not reach the customer in good condition and in a closed package, the customer must immediately contact the seller's representative by writing to the e-mail address fifaa@fifaa.ee or by contacting the TeamSpirit office at Pärnu mnt. 144, Tallinn.

7.5. The seller is responsible for the goods purchased by the customer during their transportation. From the moment the goods are received, the risk of damage or loss of the goods passes to the customer.

7.6. The refund period starts from the moment you have returned the unsuitable item to the seller, who has received it and checked it.

7.7. To return the goods, you must return the goods through Smartpost using the same code with which you received the goods. A return slip must be added to the order.


8. Processing of customer personal data

8.1. The seller uses the personal data provided by the customer and data on the purchases made in accordance with the Personal Data Protection Act to the extent necessary to fulfill the order placed by the customer in the e-shop. The seller does not pass on the customer's personal data to third parties, except to companies offering postal or courier services to the extent necessary to deliver the goods to the customer.

8.2. The seller does not have access to the customer's bank details when paying for goods through the internet bank.


9. Sales guarantee and filing a claim

9.1. The seller is responsible for the non-conformity of the purchased goods within 2 years from the delivery of the goods to the customer. In the case of selling goods to the consumer, it is assumed that non-compliance with the contract conditions that occurred within 6 months from the day of handing over the goods to the customer existed at the time of handing over the thing, if such an assumption does not contradict the nature of the thing or defect. The customer undertakes to notify the seller of the non-conformity of the goods immediately, no later than within 7 days of its discovery, i.e. submit a claim.

9.2. It is recommended that the customer submit a claim by e-mail to fifaa@fifaa.ee or at the TeamSpirit office at Pärnu mnt. 144, Tallinn. In the claim, the name and contact details of the customer, the date of submission of the claim, the defect in the goods and the content of the claim must be stated, and a document proving the purchase must be attached.

9.3. The seller is not responsible for any damage or any other consequences arising from incorrect data provided by the customer during the execution of the order, including delivery delay, if this is due to circumstances beyond the seller's control.

9.4. The seller is not responsible for damages caused by improper use or storage of the ordered goods.

9.5. Disputes arising between the seller and the customer are resolved by the parties through negotiations. If no agreement is reached, the customer has the right to appeal to the Consumer Protection Board, the Consumer Complaints Commission and/or Harju County Court for the protection of their rights.


10. In case of defective goods, the consumer has the right to:

10.1. First demand free repair of the goods or its replacement with new goods.

10.2. Demand withdrawal from the contract, if:

10.2.1. the seller cannot repair or replace the goods,

10.2.2. repair fails,

10.2.3. the seller has not eliminated the defect in the goods within a reasonable time,

10.2.3. by repairing or replacing the goods, unjustified inconvenience has been caused to the consumer.

10.3. The seller is not responsible for product defects if:

10.3.1. the failure of the product has been caused by improper use or careless maintenance; the product has already been opened or repaired not by our company;

10.3.2. in case of mechanical injuries;

10.3.3. failure was caused by overvoltage, water or fire or other circumstances beyond the manufacturer's control;

10.3.4. the product does not have a purchase receipt or invoice.

10.4. Complaints related to goods or services purchased from the e-store must be sent to the e-mail address: fifaa@fifaa.ee. The goods can be returned to the address TeamSpiriti, Pärnu mnt. 144, Tallinn.


11. Other Terms

11.1. The Seller uses the personal data provided by the Buyer only to fulfill the Buyer's purchase order. The Seller does not disclose information obtained during purchases to third parties, except to cooperation partners for order delivery (Buyer's name, phone number and delivery address) and in cases prescribed by law.

11.2. The security of Internet bank links used to pay for goods is ensured by an encrypted (transfer of data to a secret form) data communication channel, during which third parties do not have access to personal data and bank details.

11.3. In matters not regulated in these conditions, the Buyer and Seller are guided by the legislation in force in the Republic of Estonia and other acts regulating relations between the parties.'

11.4. Disagreements and disputes arising from the fulfillment of these terms and conditions shall be resolved by the parties primarily through negotiations. If the disputes arising from the Agreement cannot be resolved through negotiations between the parties, both the Buyer and the Seller have the right to turn to the Consumer Protection Board or the court for the protection of their rights.


Additional information about the order
Phone +372 650 4870
Mon-Fri 09.00-17.00 (CET)